Moissanite VVS Watch Burgundy

At GlxssJewel, your satisfaction is our top priority. We take pride in the craftsmanship and quality of our jewelry, and we want every customer to love their purchase. If something isn’t right, we’re here to make it right—whether through a return, refund, exchange, or replacement.

This Refund Policy outlines our practices regarding returns, refunds, and exchanges in accordance with Google Merchant Center guidelines and U.S. consumer protection laws.

1. Eligible Items for Return or Exchange

We accept returns and exchanges on most jewelry items, including:

Watches

Rings

Necklaces

Bracelets

Earrings (if unworn and sealed in original packaging)

Items must meet our return conditions and fall within our accepted return window. Custom pieces or items marked as final sale are not eligible.

2. Return Eligibility

To be eligible for a return:

- Returns must be initiated within 30 days of the purchase date.

- Items must be unused, undamaged, and returned in their original packaging.

- Proof of purchase (order number or receipt) must be provided.

- We reserve the right to deny a return if the item shows signs of use or damage.

3. Non-Returnable or Exempt Items

The following items are final sale and cannot be returned or exchanged:

- Custom or personalized jewelry

- Gift cards

- Clearance items marked as “final sale”

- Earrings that have been removed from sealed packaging (for hygiene reasons)

4. How to Return an Item

To return an item:

- Contact our support team at ddassofficiallic@gmail.com  with your order number and reason for return.

- We’ll provide a Return Authorization (RA) number and return shipping instructions.

- Carefully repack the item in its original packaging, including all tags, certificates, and accessories.

- Ship the item to the address provided using a trackable shipping service.

Please do not return items without authorization, as they may not be eligible for a refund.

5. Return Shipping Costs

- Customers are responsible for return shipping fees unless the item is defective or we made an error in the order.

- In cases of defective or incorrect items, GlxssJewel will provide a prepaid return shipping label.

6. Refund Process & Timeframe

Once we receive and inspect your return:

- You will be notified via email regarding the status of your refund.

- If approved, your refund will be processed to your original payment method within 5–7 business days.

- Refunds may take additional time depending on your bank or payment provider.

Please note:

• Shipping fees (if any) are non-refundable.

• We do not charge restocking fees unless otherwise noted.

7. Exchanges & Replacements

We offer exchanges and replacements for eligible items:

- To exchange an item for a different size or style, contact us within 30 days of purchase.

- Replacements are available for items that are defective or damaged upon arrival.

You may request an exchange by contacting glassofficialllc@gmail.com with your order number and item details.

8. Damaged or Defective Items

If your item arrived damaged or is defective:

- Contact us at glassofficialllc@gmail.com within 7 days of delivery.

- Include your order number and clear photos showing the issue.

- Once verified, we will arrange a replacement or refund at no additional cost.

9. Gift Returns

If you received a GlxssJewel item as a gift:

- You may return it for store credit or an exchange.

- You must provide the original order number or the name/email of the person who purchased it.

Gift returns follow the same return conditions outlined above.

10. Customer Support

Have questions about a return, exchange, or refund? We’re happy to help.

Email: glassofficialllc@gmail.com 
Address: 6701 S Custer rd McKinney Texas 75070
Phone Number: ‪+14695899855‬

Customer Service Hours:
Monday–Friday, 9:00 AM – 5:00 PM (EST)